Complain Procedure (Dealers)
Thursday, March 11th, 2010
1- Dealers are seasoned players of the game and they are most likely to accept your point of view if presented in a proper way and they are convinced that you are well aware of your rights.
2- So in the first place approach highest authority in writing while keeping a copy for yourself, always keep details of motoring organisations e.g. SMMT,RMIF.
3- If dealers are unreasonable , take a daring step, leave your car in their showroom and let your car keys to land on sales manager table telling them that they have 07 days to process your refund otherwise they have to deal with your solicitor.
4- If you have a lender, see if they can intervene. If problem is big, stop making payments till problem has been solved but take this step in extreme condition. Always keep record of all your expenses as they should be recoverable from dealer.
5- If car was a pre-owned, rejecting it outright will be very difficult. Once a problem is apparent, you should take it back as soon as possible. Now repair cost depends how soon problem developed how severe is problem and what you have paid.
6- If garage makes multiple attempts to fix your car but for whatever reason they are unable to finish their job, take your car to an independent expert after getting your car fixed as you may have to sue dealer and claim all these amount.
